Refund policy
Return Eligibility
We accept return requests for eligible items within 14 days of delivery, provided the item is unworn, unused, and in its original condition and packaging.
For hygiene and safety reasons, certain items (such as earrings or final-sale items) may not be eligible for return unless defective.
Return Authorization
All returns require prior approval. Please email vivianneraeshop@gmail.com with your order number and reason for return before sending any item back.
Unauthorized returns may be refused.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Refunds
Approved returns will be refunded to the original payment method after the returned item is received and inspected. Refunds are typically processed within 7 business days of approval.
Original shipping charges are non-refundable unless required by law.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact vivianneraeshop@gmail.com within 72 hours of delivery with photos and order details so we can assist you.
Chargebacks
Please contact us directly before initiating a chargeback. Chargebacks submitted without contacting us may be disputed using order and delivery records.