Frequently Asked Questions

We sell rings, earrings, necklaces, bracelets, anklets and charms, along with engagement, wedding and bridal jewelry. Styles range from simple everyday pieces to statement designs, in sterling silver, gold and gemstone looks. You can shop by style, metal, gemstone or budget from the menu at the top of every page.

Start with the category you have in mind, then use the filters to narrow the list by price, metal and style. Each product page lists materials and measurements under Details and care, so you can compare pieces before you buy. If you are stuck between two options, email us and we will help you choose.

Yes. Our gift guide groups styles by recipient, occasion and budget, which makes it easier to find a fit for birthdays, anniversaries, Christmas and graduations. Earrings, necklaces and charms are easy gift choices because they do not depend on an exact size.

Earrings, necklaces, charms and most bracelets are the safest choices, since they do not need a precise fit. For rings, look for open or adjustable styles, or ask the recipient to measure a ring they already wear and compare it with the sizes on the product page. If a ring does not fit, our return policy covers eligible items within 14 days of delivery.

Yes. We carry engagement rings, wedding bands, eternity bands and bridal jewelry, plus earrings and necklaces to match. Browse the rings collection and filter by style to see them together.

Yes. Many of our rings, bracelets and necklaces are designed to be worn together. Stacking rings and layered necklaces are a good place to start, and mixing metals is fine if you like a more relaxed look. Add one piece at a time until the stack feels like you.

Measure the inside diameter of a ring that already fits the finger you plan to wear the new ring on, then match it to a ring size chart. You can also wrap a strip of paper around the base of your finger, mark where it overlaps and measure that length. Compare your size with the options listed on the product page.

Go up a size for wide bands, since they fit more snugly, and if your fingers tend to swell in warm weather. For thin bands, the smaller size usually works. Most of our ring sizes are listed in whole sizes, so email us before ordering if you are unsure.

A 16 inch chain sits close to the base of the neck, an 18 inch chain falls just below the collarbone, and 20 to 24 inch chains hang lower on the chest. Think about the necklines you wear most, then pick the length where you want the pendant to land. For layering, choose lengths about 2 inches apart so the chains do not tangle. Some styles include an extender, which is listed on the product page.

Wrap a soft measuring tape around your wrist just above the wrist bone, then add about half an inch to 1 inch depending on how snug you like it. For bangles and cuffs, measure the widest part of your hand with your thumb tucked in. Compare your numbers with the length or diameter listed under Details and care.

Measure your ankle with a soft tape just above the ankle bone, then add about 1 inch so the anklet moves comfortably without slipping off. Check the length listed on the product page, since some styles include an adjustable chain.

Studs sit flat on the earlobe and suit all-day wear. Hoops and huggies hug the lobe for a bolder look, and drop or threader earrings add movement. If you are unsure, start with studs or small hoops and check the measurements on the product page to see how large they will look.

Yes. Each product page lists materials and measurements under Details and care, so you can check size, length or width before you order. Photos can make small pieces look larger, so rely on the listed measurements to judge scale.

Sterling silver is an alloy of 92.5 percent pure silver and 7.5 percent other metals, usually copper, which adds strength. It is often stamped 925 or .925. The materials listed on each product page show which pieces are sterling silver.

Plated jewelry has a thin layer of gold over a base metal such as sterling silver, while solid gold is gold all the way through. Plating gives you the look of gold at a lower price, and it wears gradually with friction, water and lotions. Check Details and care on the product page to see how a piece is made.

Rhodium is a bright, silvery white metal that is often plated over sterling silver. It adds shine and helps slow tarnish. When a product page lists a rhodium finish, expect a white, mirror-like look.

Cubic zirconia is a lab-created gemstone made from zirconium dioxide. It is clear when pure and can also be made in colors, and it is known for sparkle at a lower price than diamond. The stone type is listed on each product page.

Reactions depend on the metal and the person, so we cannot promise that any piece will suit every skin type. Check the materials listed on the product page, and if you have a known metal sensitivity, email us before ordering and we will help you choose.

We work to show colors, finishes and details accurately, but lighting, photography and screen settings can make a piece look a little different in person. If an item does not match its listing, email us within 72 hours of delivery with photos so we can help.

Many styles are made for daily wear, especially simple chains, studs and stacking rings. Check Details and care on each product page for materials and care notes. Taking pieces off at night helps them last longer.

Wipe pieces with a soft, dry cloth after wearing to remove oils and lotion. For a deeper clean, use a soft cloth with a drop of mild soap and warm water, rinse, and dry completely. Avoid abrasive cleaners and scrubbing, which can scratch finishes and wear away plating.

Sterling silver darkens naturally when it reacts with air, moisture and sulfur compounds, which is normal and easy to manage. Wearing your jewelry often, wiping it after wear and storing it in a sealed bag or box all slow tarnish. A silver polishing cloth removes light tarnish from solid silver, but skip it on plated finishes.

Keep each piece in its own pouch or compartment so chains do not tangle and stones do not scratch metal. Store pieces in a cool, dry place away from direct sunlight and bathroom humidity.

We recommend taking jewelry off before showering, swimming or working out. Water, chlorine, salt and sweat can dull finishes, speed up tarnish and wear down plating. Put jewelry on last, after perfume, hairspray and lotion.

At checkout you can pay with major credit and debit cards such as Visa, Mastercard, American Express and Discover, as well as Apple Pay, Google Pay, PayPal and Shop Pay. The options you see can vary by device and location.

On eligible orders, Shop Pay Installments lets you split a purchase into four interest-free payments. The option appears on the product page and at checkout when it is available for your order.

Enter your code in the discount field at checkout and select Apply. Check that the savings show in your order summary before you pay.

Once your order ships, you will receive a shipping confirmation email. When a tracking number is available, it is included in that email so you can follow your package.

Email us as soon as you can with your order number. Orders are typically processed within three business days, so the sooner we hear from you, the better the chance we can help before the order ships. Once an order has shipped, our return policy applies.

Yes. U.S. orders over $50 ship free, and your cart shows how close you are to the free shipping amount. Shipping costs for smaller orders are shown at checkout before you pay.

Orders are typically processed within three business days, excluding weekends and holidays. Processing can take longer during peak periods or promotions.

U.S. orders generally arrive within seven business days after shipment. Delivery times are estimates and are not guaranteed. Our shipping policy has the full details.

Yes. International orders typically arrive within 14 to 28 days, depending on destination and customs processing. Customers are responsible for any duties, taxes or import fees charged by their country, so check your local rules before ordering.

Delays can come from carriers, customs, weather or an incorrect address, which are outside our control. Double-check your shipping address at checkout and email us right away if you spot a mistake. If your order is running late, contact us with your order number and we will look into it.

We accept return requests for eligible items within 14 days of delivery, as long as the item is unworn, unused and in its original condition and packaging. Some items, such as earrings or final-sale items, may not be eligible unless they are defective. Read the full return policy before you send anything back.

All returns need approval first. Email vivianneraeshop@gmail.com with your order number and the reason for the return before sending anything back, since unauthorized returns may be refused.

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

Approved returns are refunded to the original payment method after the item is received and inspected. Refunds are typically processed within seven business days of approval, and original shipping charges are non-refundable unless required by law.

Contact vivianneraeshop@gmail.com within 72 hours of delivery with photos and your order details so we can help. Please reach out to us before starting a chargeback, since we can usually resolve problems faster directly.

For hygiene and safety reasons, earrings and final-sale items may not be eligible for return unless they are defective. If you have questions about a specific pair, email us before ordering. If earrings arrive damaged or incorrect, contact us within 72 hours of delivery.

Email vivianneraeshop@gmail.com or use the contact page. Include your order number if you have one, and photos if an item arrived damaged. We can help with sizing, styling and order questions.