Refund Policy

Refunds

Approved returns will be refunded to the original payment method after the returned item is received and inspected. Refunds are typically processed within 7 business days of approval.

Original shipping charges are non-refundable unless required by law.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact vivianneraeshop@gmail.com within 72 hours of delivery with photos and order details so we can assist you.

Chargebacks

Please contact us directly before initiating a chargeback. Chargebacks submitted without contacting us may be disputed using order and delivery records.